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Remedies For The Top 11 Consumer Complaints of 2011

Consumer complaints are on the rise, whether it be over poor customer service, billing errors or faulty workmanship. The incredibly popular website Consumerist.com is even dedicated to publicizing and solving such problems. While blog posts and comments on the site suggest the biggest areas of friction, a survey released July 27 substantiates this information. The Consumer Federation of America, the National Association of Consumer Agency Administrators and the North American Consumer Protection Investigators released the results of a study detailing "the most common, fastest growing and worst complaints" received in 2010 by 31 agencies. Most were related to the economic hardships faced by consumers and businesses. COMPLAINT: A friend had a credit rating of about 800, until his bank was purchased and all routing numbers were changed. All his bills were auto-paid so he had to change this information for each account -- a feat that proved to be unbelievably difficult. Six months later, he's still trying to get the situation corrected and his credit rating has dropped below 700. REMEDY: Companies can't legally charge a fee to help you settle or reduce debts, including avoiding foreclosure. Instead, seek out legitimate, licensed sources to deal with such problems. Non-profit credit counseling agencies are available for free or at a reduced cost, depending on your financial situation. To find a service in your area, call 1-800-388-2227 or visit the National Foundation for Credit Counseling website. COMPLAINT: If you have phone, satellite, cable, electric, Internet or gas service, you likely know why the survey respondents complained about their utility services. I went through three Internet providers before finding one that actually worked, which left me without service for three months. Naturally, this led to billing problems, a problem almost every American has experienced. REMEDY:   The Consumerist received so many complaints on billing and service issues they created directions on "How to Write a Complaint Letter." Make sure you read the "Comments" on this page as they provide useful advice. Before resorting to a letter, however, start with at least two attempts to solve the problem over the phone. Never resort to threats or swearing as this will only irritate the customer service representative. Remember, they have the power to put you in "hold" purgatory.

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